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You're the type of person that will ALWAYS find SOMETHING to nag about. And you are worse because you blog about it too!

Herve Leger

Very cool idea. I think I will have to try this one. I just love the "It's the Little Things" line. Thanks!

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Thanks to give me these type of information

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I think no cusumers like bad services, and definitely, the business man will have to avoid this.

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Is he not the celebrated author of The Dynamics of an Asteroid, a book which ascends to such rarefied heights of pure mathematics that it is said that there was no man in the scientific press capable of criticizing it?

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Everything goes around... And good evil will become bad good sometime

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If there were less sympathy in the world, there would be less trouble in the world. ( O. Wilde )


There is always a plan B if ever plan A doesn’t work if ever there is a problem on the business matters. It is really impressive if you were able to gain success despite the fact that you were able to encounter problems on the business.

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It is not enough to do good; one must do it the right way. (John Morley, British statesman)


...forgot to mention that I came to this article because it was tweeted by Dave Ramsey, who I respect greatly, but after reading this article I will not be returning to read more. #fail


Your opening example ruined the point you were trying to get at. The guy said they'd make sure you got home.. I didn't hear anywhere that he said a specific time or a specific mode of transportation, so it is very likely that he would be able to follow thru on his promise and a great possibility that he has came thru for every one of his other clients in getting them "home". I'm sure you could've used a better example or put more detail into the example since it was the essence of your whole article.

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When good service goes bad, it is not a good sign. People will tend to loose confidence on the kind of service a company is providing. It must be in mind that service to the costumers should be given with at most efficiency. Nothing good will happen if cases like this are reoccurring.

Peter Paluska

Excellent points, Simon. Good customer service is often confused as just being overly nice and agreeable. It's not about that at all. Companies have to be realistic at the same time. I think the "under-promise, over-deliver" strategy is still a sound one.
Thanks and happy weekend!


Marius Skardžius

Well, i could agree with Tom! Simon sounds "naggy" sometimes! haha Also, I do believe this characteristic is good. How? Naggy costumers make difference, they blow winds of realism for sleeping services, they give more power to changes! There are no perfect services, people are not perfect, there are great changes to make it better.


Tom - You're the type of person that will ALWAYS find SOMETHING to nag about.

Simon, thanks for sharing your insight. I indeed find it frustrating when someone says 'yes' when the true answer is 'no'.


Under Promise, Over Deliver.


You're the type of person that will ALWAYS find SOMETHING to nag about. And you are worse because you blog about it too!

(you are what people call a "negativist".)


Hi Simon,
You are Right about your analyse. The point is what ever could be your own level of profesional behaviour you are submited at the level of liberty allowed by your management. As usual stairs should be clean from upstair...
Thanks a lot for such clever and realistic words.
Chris. Montréal Canada.


When good service become bad, surely customers will pull out and doesn't want your service anymore. This scenario is what every business is avoiding. We have to make sure that we meet the demands of our customers. I really like what you pointed out that we have to give service more than what our customers is expecting from us. I am indeed inspired. More power.

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